Privacy Policy

We are called Shark77 Limited, and we are a licensed operator under the Gaming Control Act, of 1992, with a registered address located at Vault 14, Level 2, Valletta Waterfront, Floriana FRN 1914, Malta. In that capacity, we entered into an Operating agreement with iGaming Ontario (iGO), which authorized our company to offer Eligible iGames in the open and regulated internet gaming (iGaming) market in Ontario, conducted and managed by iGaming Ontario (iGO). In accordance with the Operating Agreement, we are going to collect and process your Personal Information on behalf of and as an agent for iGaming Ontario in a manner consistent with both the Operating agreement signed with the former and the applicable privacy laws, among which – FIPPA (Freedom of Information and Protection of Privacy Act) and Ontario Regulation 722/21 made under the Alcohol and Gaming Commission of Ontario Act. iGaming Ontario is going to exercise exclusive and unfettered control over your personal information, maintained with us, and the manner in which we are going to utilize it, will not diverge from the mandate of iGO, clearly defined in the Operating Agreement.

IGaming Ontario (iGO) is working alongside the Alcohol and Gaming Commission of Ontario (AGCO) to regulate Ontario’s online gaming market. The AGCO is the regulator for the province and the iGO oversees the operators and the online gaming services they provide. Its main responsibilities and priorities include responsible gambling, game integrity, preventing money laundering, preventing underage players from accessing the gaming market, and protecting players’ personal information. iGO’s responsibilities and priorities include also building a leading iGaming market in Ontario, protecting players, providing more choice in the market, ensuring players are protected, ensuring operators meet responsible gambling requirements, and overseeing anti-money laundering.

This Privacy Policy (“The Policy”) describes the collection, use, retention, sharing, and disposal of the Personal Information of the users and visitors of amazonslots.ca (“The Website”). It is applicable to all services (the “Services”) provided by us or on our behalf by the members of our Operator group, via our website amazonslots.ca members of our Operator group are going to adhere to the principles and requirements outlined in the policy and all of the applicable provincial and federal privacy laws of Canada. The extent to which they will be able to access Personal Information will be limited to the amount necessary for their provision of certain services, vital for the operation of our website and/or for the adherence to certain legal obligations of Shark77 Limited. Your Personal Information will not be processed/used or otherwise utilized for the purposes of activities, that fall outside the scope of operations of the website and the performance of our obligations under applicable law.

The terms “we”, “us”, and “our” were and will be used interchangeably with Shark77 Limited and/or the members of its Operator group, who perform certain services on the latter’s behalf for its customers.

1.What kind of Personal Information are we going to collect, how, and when?
Your Personal Information is going to be collected and processed by us on behalf of iGaming Ontario (iGO), only when we receive your explicit and informed consent and it will not exceed our mandate under the Operating Agreement with iGO and the applicable privacy laws and regulations, outlined in Section 2 (above). In Section 4, you can learn more about the particular purposes, which your Personal Information will be processed for.

1.1. In accordance with general practice, certain Personal Information will be automatically collected even prior to an individual registering as a player. This Personal information will comprise of:
(a) name or network address of the computer; and
(b)  the date and time of connection.

1.2. Personal Information that we collect during the registration of your account and throughout the course of our relationship:
(a) Full name;
(b) Aliases (if any)
(c) Residential address;
(d) Email address;
(e) Telephone number;
(f) Date of birth;
(g) Descriptive occupation- (i.e. your business or employment occupation and the business, institution, or other undertaking that you own or are employed by);
(h) Identification documents (i.e. ID card, passport, driver’s license, etc.);
(i) Business telephone number (of your employer or the business you own/represent);
(j) Employer/business’ name;
(k) Employer/business’s address;
(l) Citizenship/s;
(m) The IP addresses you use in order to access our website and the location of the devices used;
(n) Geolocation data;
(o) Username and password;
(p) Security questions and their answers;
(q) Customer service records;
(r) Player ID assigned to you upon the completion of your account registration;
(s) Information collected in relation to our responsible gambling obligations, including, but not limited to your self-exclusion choices, any limits you may place on your transactions, etc.;
(t)Language settings and marketing preferences;
(u) Any supporting documentation requested in connection with our legal obligations, including, but not limited to our obligations to combat Money laundering, the financing of terrorism, and prevent fraud;
(v)Information about your transactions, including, but not limited to information about the accounts used by you for deposits and/or withdrawals, as well as your E-wallet address or number;
(w)  Information concerning your activities on our website, including but not limited to traffic data, weblogs, communication data, and the resources that you access;
(x) Personal Information you submit when responding to our surveys or customer research that we carry out.(y) Personal Information collected by using a cookie file which is stored on the hard drive of your computer.(z) Information collected due to account inactivity/deletion

1.3. When is your Personal Information collected?
The categories of information in section 1.2. will be collected and processed only when we receive your consent, within the limits set by the latter. The collection will happen at different times and under different conditions, which can be summarized as follows:
– Personal Information collected during the account creation
You will be requested to provide the following categories of Personal Information during the account registration: (a) – (k); (n) – (o); (q); (s). This information is necessary for us in order to both provide our services to you and to do so in a manner compliant with applicable law, including, but not limited to fulfilling the requirements of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations.

– Personal Information collected throughout the course of the business relationship
(a) When parts or all of the Personal Information supplied by you is established to be inaccurate or not up to date, in view of acting in the capacity of an agent of iGO and according to Section 40(2) of the Freedom of Information and Protection of Privacy Act (Ontario) (“FIPPA”), we are obliged to rectify and/or update it. In addition, there are certain legal requirements pertaining to combatting money laundering and financing of terrorism, which would require revisions of the available Personal Information at regular intervals and might result in additional data being requested from you.
(b) Several categories of information outlined in Section 1.2, which might contain your Personal Information, including (m)-(n); (q); (s); (t); (v); (w), would be collected automatically on the basis of your implied consent, which would be granted by you upon accepting the Terms and Conditions and agreeing to the processing of your Personal Information by Shark77 Limited and its affiliates, in accordance with this policy and applicable law.
(c)  Shark77 Limited is going to employ cookies throughout the duration of our relationship, which would help us to improve our website and deliver a better and more personalized service. They enable us to identify you, monitor your usage of the website, and recognize you when you return to it. You may refuse to accept part or all of our cookies by adjusting the “Privacy and Security “ settings on your browser. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse all cookies, our system will issue cookies when you log on to our website.

amazonslots.ca’s use of cookies on the Website is required for:
a) Session Management – to enable you to use and navigate properly through the site.
b) Functionality – to remember your preferences and improve your experience.
c) Fraud prevention – The cookies store Personal Information which assists us with identifying fraudulent activity.
d) Tracking – to record the way you reached our site and identify the source of this traffic.
e)  Analysis – to identify and count the number of users visiting our site, the pages they visit, and their actions. Such analysis can help us with improving our site.
(d) Shark77 Limited might process the categories of Personal Information described in Section 1.2, in order to produce aggregated data, which might be partially or fully based on the former. Aggregated data might be processed automatically on the basis of your implied consent, which would be granted by you upon accepting the Terms and Conditions and agreeing to the processing of your Personal Information by Shark77 Limited and its affiliates, in accordance with this policy and applicable law. Such aggregated data might be used for analytical purposes, including, but not limited to marketing, statistics, and the overall improvement of our customers‘ experience on our website. The aggregated data will be compiled in a de-identified form, which would prevent the Personal Information outlined in Section 1.2 from being re-identified. Aggregated data would contain conclusions/summaries/statistics and not the actual Personal Information they were based on. Any and all Personal Information, used for the compilation of aggregated data is subject to disclosures based on Section 2.

Shark77 Limited may share its customers’ Personal Information, including Aggregated data containing Personal Information, with its third-party affiliates/vendors only within the scope and for the purposes outlined in Section 2.  However, certain analytical tools can be used for filtering aggregated information and their use might result in singling out or extracting data that might constitute Personal Information. Our third-party affiliates/vendors are contractually and legally bound not to use the company’s customers’ Personal Information, including Aggregated data containing Personal Information, for any purposes that fall outside the scope of Section 2.

1.4. What purposes do we need your Personal Information for?
The “Purposes” for which we may collect personal data are:
– Creating and managing your account and records
– Administrative operation of your account
– Providing you with adequate services when you have a request or complaint
– Personalizing our service
– Customer research, surveys, and analyses, other purposes related to marketing
– Notifying you about any updates to our software and/or services
– Fulfilling our legal obligations and regulatory duties
– Identifying irregular activity, cheating, and money laundering
– System administration, bug tracking, and producing usage statistics.

2.  Whom do we share your Personal Information with?
2.1.  Governmental and regulatory authorities
We are going to share your Personal Information on certain occasions when we are obliged to do so in accordance with our legal obligations or in order to protect the rights, property, or safety of the company, our clients, or our stakeholders. Under certain circumstances, such as when receiving a court order, we would be obliged to share your Personal Information within the limits set by the latter, in the absence of your consent.

2.2.  Other third parties
Any of the companies within our Operator group, its employees, and contracted third parties in case they need to know your data for us to be able to provide you with the promised service or in order to perform our legal obligations, such as the KYC (Know Your Customer) requirements, Name-screening obligations, etc. Both the members of our Operator group, as well as contracted third-party affiliates, which carry out services on our behalf, will be able to access your Personal Information on a need-to-know basis and will process it in a compliant manner with both the applicable provincial and federal privacy laws, as well as the requirements laid out in the Operating Agreement signed with iGaming Ontario (iGO).

The main functions which are or may be carried out, fully or in part, by third parties are listed below:

 

Other than the instances listed above, we will not disclose your Personal Information to third parties without your consent.

3. Personal information we acquire from external organizations
Shark77 Limited is going to share your personal data with third-party vendors, who perform certain services on its behalf, which include, but are not limited to our anti-money laundering/anti-terrorist financing/sanctions monitoring obligations. The vendors employed possess extensive databases with individuals‘ Personal Information, which are processed solely within the context of performing our legal obligations.

4. Where is your Personal Data stored? 
We will take all steps reasonably necessary to ensure that your data is treated securely, in accordance with both this privacy policy and the provincial and federal privacy law provisions.

Your personal data is encrypted for both transfer and storage and is kept securely on cloud-based servers located in the EU run by Google Cloud Platform. Data in transit across open networks is encrypted using at minimum TLS 1.2. All data at rest is encrypted at the storage level using AES-256.

5. How long do we keep your Personal Information?
Your Personal Information will be kept so long as your account exists and/or as long as required by the applicable privacy laws and the Operating Agreement, signed between us and iGaming Ontario (iGO), but no longer than the period required by law.
Once you stop being our customer, we will keep your Personal Information for the minimum period of time required for the purposes for which it was collected and to comply with the relevant legal and regulatory obligations. There are different factors that we take into consideration prior to determining the length of time for which we decide to retain different types of Personal Information. These include, for instance, regulatory, anti-money laundering obligations and taxation regulations. When we no longer have a valid legal reason to keep the data, we will delete the Personal Information in a secure manner as prescribed by the applicable privacy laws.

6. How do we ensure your Personal Information is collected, stored, and processed in a secure manner?
We have implemented robust security mechanisms, which correspond to the best standards and practices in order to ensure that your Personal Information will not be erased,  accessed, or processed in a manner that would infringe on your rights bestowed by the applicable laws and regulations. To that end, the Company:
– Utilizes state-of-the-art encryption software, affording the appropriate degree of confidentiality, while preserving your Personal Information’s integrity and preventing unauthorized access by third parties.
– Limits the access and processing rights of Your Personal Information, which may be carried out by the Company’s employees, agents, and contractual business partners.
– Conducts regular Information Security training addressed to all of its employees, which cultivates the Company’s employees‘ understanding in regards to the responsible and legally compliant treatment of Your Personal Information.s

7. What are your Privacy Rights?
7.1. Right to access means that you can access your Personal Information contained in a personal information bank in the custody or under our control.
7.2. The right to transparency in terms of the manner, in which your data is processed, which motivated the drafting of this policy.
7.3. The right to Correction/Rectification of your personal information under our custody. Correction/Rectification refers to correcting both inaccurate and incomplete Personal Information we hold about you.
7.4. The right to withdraw your consent, which enables us to process your Personal Information. You may withdraw any consent you have provided to us for the collection, disclosure, or use of your personal information at any time. However, this might result in the termination of our relationship, since it would not allow us to provide you with our services and/or prevent us from fulfilling our legal obligations.

8. Automated processing of Your Personal Information
8.1. Automated processing of Personal Information related to the prevention, early detection, and meaningful intervention when problem gambling is concerned:
Shark77 Limited is legally obliged as a result of the applicable laws and its license obligations to record and constantly assess the on-site behavior of its customers in order to detect players who are exposed to higher risks of developing problem gambling tendencies and/or exhibit such behavioral patterns that indicate existing gambling addictions. To that end, the Company is going to process data related to your Personal Information, Transactions and Usage of the website and Communications with company representatives.
Shark77 Limited employs an automatic problem gambling monitoring tool that constantly assesses the above-mentioned data and it classifies each customer in a particular problem gambling risk category. The classification is based on pre-defined rules and algorithms, however, the decisions as to how each case is approached are taken by trained employees of the Company.

8.2. Automated processing of Personal Information related to the prevention of money laundering and Financing of terrorism:
Shark77 Limited is obliged, in line with the applicable legislation and its license obligations, to conduct ongoing monitoring of all of its customers’ activities on amazonslots.ca in order to correctly assess the risk of Money-laundering and Terrorist financing risks it is exposed to as well as to correctly and detect in a timely manner unusual and/or suspicious transactions. For the most part, such monitoring is automated on the basis of pre-defined rules and algorithms, which constantly assess the available customer information, including transactions, gameplay, on-site activities, etc. As a result, all players and under some circumstances, specific events, are classified in accordance with pre-defined risk categories. All decisions based on the classification of such risk categories are taken by trained employees of the Company.

8.3. Automated processing of Personal Information related to direct marketing:
Shark77 Limited is going to use specific Personal Information (i.e., Name, Age, Gender, etc.) collected during registration and/or throughout the course of the business relationship in order to allocate its customers to different segments. Thus, the Company is going to target You with personalized content and rewards, which are going to ensure that its customers receive optimal gaming experience. The process is semi-automated in the sense that the decision for your segmentation is taken by trained employees who ensure that an adequate personalized approach is adopted, while the dissemination of direct marketing materials is performed automatically, in line with the segmentation of each individual customer.

8.4. Automated processing of Personal Information related to Sports Risks Segments Profiling
Shark77 Limited has implemented a semi-automated Sports Risk Segmentation system, which automatically assigns individual risk ratings based on both Personal Information submitted during registration, Personal Information collected throughout the course of the business information, and the actual betting pattern of each player. The purpose behind the Sports Risk Segmentation system is to capture player behavior, which could potentially be interpreted as illegal or inconsistent with the established player profile. The Sports Risk Segmentation system operates on the basis of pre-defined rules and scenarios. When as a result of its operation potentially suspicious or unusual player behavior is detected, a manual review of the player account and activities is carried out by trained experts, who evaluate each case separately.

8.5. Meaningful information about the logic involved in automated processing with respect to Sports Risks Segments
amazonslots.ca is manually processing your Sports Risks Segments as established by the sportsbook provider – Kambi. The Sports Risk Segments are established by Kambi on the basis of automated profiling performed by Kambi. They use automated processing to suggest a risk profile, however, such risk profile is confirmed or amended by Kambi’s personnel. In conjunction with the provision of its services, Kambi uses automated risk management technology to assess the risk of particular betting activities. If You seek to undertake a bet that falls outside of the parameters associated with your risk profile, the bet is flagged for Kambi’s personnel to review. To safeguard your rights and interests, Kambi allows you to contest any decision that they make about your risk profiling or to object to our use of profiling. To this end, please contact us (amazonslots). For more information on processing activities performed by Kambi please consult Kambi’s privacy notice here: https://www.kambi.com/player-fair-processing-notice

9. Changes to our Privacy Policy
We may occasionally update this statement, so please keep checking back.Privacy Policy requirements may need to be updated due to changes in an existing product or service, the introduction of new products, changes in technology, or the applicable laws. If material changes are made to this Privacy Policy, we will make efforts to notify you in advance by email, notice on our website, or other agreed-upon communication channels. We will communicate the changes to you in advance and give you sufficient time to consider and understand the changes before they become effective.
Any material changes made to this policy will not be applicable to you unless you consent to them. However, if you decline to accept the changes to the Privacy Policy, or otherwise do not accept the changes within the prescribed time period, we may cease to provide some or all of the Products and Services to you.

10. Additional links to third-party websites
Тitanplay. ca may contain links to third-party websites that are not controlled by us. We will only link you to the websites of other organizations if this is necessary. When browsing those sites, please keep in mind that they might have different privacy policies and/or T&C. Shark77 Limited has no control over the manner, in which those sites collect and record your Personal Information. Therefore, no liability can be attributed to us for the processing of your Personal Information performed by such third-party websites and therefore, we advise you to carefully examine their privacy policies.

11. Contact us
You can exercise your Privacy rights or raise complaints concerning the processing of your Personal Information by writing an email to our designated Data Protection Officer (DPO) at: privacy@shark77ltd.com

Office location: Vault 14, Level 2, Valletta Waterfront, Floriana FRN 1914, Malta

Email: privacy@shark77ltd.com